Refund Policy
At CENTI Marketing, we strive to make working with us a risk-free experience by offering a 30-day money-back guarantee. Below is our straightforward refund policy.”
1. Eligibility for Refund
We offer a 100% refund of our service fee for the first 30 days of working together.
You're eligible for a refund if:
- You are not satisfied with the direction, communication, or overall experience during the initial 30-day period.
- The request is made by the person or company who paid the fee.
⚠️ Please Note:
Refunds cover only service fees paid directly to CENTI Marketing.
Any third-party expenses, including but not limited to:
Refunds cover only service fees paid directly to CENTI Marketing.
Any third-party expenses, including but not limited to:
- Ad spend (e.g., Meta/Facebook/Instagram)
- UGC creator fees already paid
2. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [email protected]
- Use the subject line: “Refund Request – CENTI Marketing”
- Include the following details in your message:
- Your full name or business name
- Start date of the project or retainer
- A brief reason for your request (optional, helps us improve)
Once received, we’ll verify your eligibility. Once approved, refunds are typically processed within 5 working days to the original payment method.
3. Contact Us
If you’re unsure whether you qualify or have any questions, please reach out:
📧 Email: [email protected]
We’re happy to assist before or during the refund process.
